Privacy
in plain English.

Chat Support is provided by Kaizen Brands LLC. The business using the chat widget controls the enquiries it collects; Chat Support processes them to answer questions and deliver leads.

What we collect

Chat messages and, when a visitor submits the details form, their name, phone number and job details. Owners provide account, website, business facts and alert contact details. Payment card details go directly to Stripe.

Use, storage and deletion

We use enquiries to provide chat answers and alert the business owner. Chats, messages, leads and alerts are retained for up to 12 months unless deleted earlier. Owners can request lead or account deletion. Tax records may be retained separately as required for accounting.

Our processors

Providers receive only the data needed for their role. Some processing occurs outside Australia and New Zealand. Provider copies and delivered SMS/email are separate from our application database.

Convex — Sydney application deployment

Chats, messages, leads and alerts: up to 12 months, or earlier owner deletion. Account records remain while the account is active; tax records are retained separately where required. Provider details

Vercel — Sydney functions and global delivery infrastructure

Request processing and operational logs. Published log windows range from one hour to 30 days according to the hosting plan and observability settings; application logs redact contact and message fields. Provider details

Vercel AI Gateway and model providers — Australian routing when AI is enabled; provider operations may be international

The gateway deletes prompt/output content after a request. Anthropic, Google or OpenAI model-provider retention is separate and depends on the selected service agreement and routing controls. Provider details

ClickSend — International SMS infrastructure and Australian carrier networks

When SMS is enabled, message history and content are retained for four months under ClickSend’s published policy. Copies delivered to a phone are controlled by the recipient. Provider details

Resend — United States storage, regardless of sending region

Standard email and log retention is 30 days, with backups for seven days. Enterprise settings can differ. Copies in recipients’ mailboxes remain under their control. Provider details

Stripe — United States and international payment infrastructure

Transaction and identity records are kept for applicable financial, fraud-prevention and legal retention periods. Deleting a Chat Support account does not erase legally required payment records. Provider details

Sentry — United States error-reporting service

Scrubbed error events follow the service plan’s retention window: published standard periods are 30 days on Developer and 90 days on paid plans. Contact fields, message text and browser recording are excluded by our application. Provider details

PostHog — United States shared Kaizen project

Scrubbed product events follow PostHog Cloud’s plan retention: one year on Free and seven years on paid plans. We send no visitor name or phone properties and disable session recording. Account-person deletion is handled with account deletion. Provider details

Jina Reader — Global public-website retrieval service

Only public website pages are sent for crawling. Cached page content follows Jina’s Reader and privacy policies; no visitor chat or lead payload is sent to this service. Provider details

Cloudflare Email Routing and our company mailbox — Global email forwarding and company mail infrastructure

Support/privacy emails are forwarded to our monitored inbox and retained as needed to handle the request and applicable record-keeping duties. This is separate from the app’s 12-month enquiry retention. Provider details

We strip names, phone numbers, job details and message text from application analytics and operational telemetry. Browser session recording is disabled. Business owners control copies in their own phone and email inboxes.

Your choices

Contact the business you enquired with to access or delete your enquiry, or email hello@chatsupport.com.au for help with your Chat Support account. Do not send payment card details by email or chat.