Predictable pricing, scalable plans
Designed for every stage of your journey. Start free, upgrade when you grow.
Free
For trying it out.
- Limited access to models
- 50 message credits / month
- 1 member
- 400 KB per AI agent
Hobby
For getting started.
- Everything in Free, plus
- Access to advanced models
- 500 message credits / month
- 5 AI Actions per AI agent
- 10 MB per AI agent
- 2 members
- Integrations
- Basic analytics
Standard
PopularFor growing teams.
- Everything in Hobby, plus
- 4,000 message credits / month
- 8 AI Actions per AI agent
- 20 MB per AI agent
- 3 members
- Help desk
- API access
- Auto-retrain agents
- Advanced integrations (Stripe, Zendesk, and more)
Pro
For scaling operations.
- Everything in Standard, plus
- 15,000 message credits / month
- 12 AI Actions per AI agent
- 40 MB per AI agent
- 5 members
- Advanced analytics
- Source suggestions
- Tickets as a source
Enterprise
For organisations with scale needs.
- Everything in Pro, plus
- Higher limits
- Custom roles & permissions
- SSO
- White-labeling
- Audit logs
- Priority support & SLAs
- HIPAA-eligible
Trusted by teams shipping AI support
Fine-tune your plan with powerful add-ons
Auto-recharge credits
When your credits fall below the threshold you set, we automatically add credits that don't expire — so service is never interrupted.
Extra members
Add more teammates to your workspace beyond your plan's included seats.
Compare all plans
| Compare plans | Free | Hobby | Standard | Pro | Enterprise |
|---|---|---|---|---|---|
| Usage | |||||
| Message credits / month | 50 | 500 | 4,000 | 15,000 | Custom |
| AI Actions per agent | — | 5 | 8 | 12 | Custom |
| Knowledge base per agent | 400 KB | 10 MB | 20 MB | 40 MB | Custom |
| Members | 1 | 2 | 3 | 5 | Custom |
| Capabilities | |||||
| Advanced models | — | ✓ | ✓ | ✓ | ✓ |
| Integrations | — | ✓ | Advanced | Advanced | Advanced |
| API access | — | — | ✓ | ✓ | ✓ |
| Help desk & handoff | — | — | ✓ | ✓ | ✓ |
| Auto-retrain | — | — | ✓ | ✓ | ✓ |
| Tickets as a source | — | — | — | ✓ | ✓ |
| Analytics & trust | |||||
| Analytics | — | Basic | Basic | Advanced | Advanced |
| Source suggestions | — | — | — | ✓ | ✓ |
| White-labeling | — | — | — | — | ✓ |
| SSO | — | — | — | — | ✓ |
| Audit logs | — | — | — | — | ✓ |
| SLAs | — | — | — | — | ✓ |
Frequently asked questions
How much does Chat Support cost?+
Chat Support has a free plan. Paid plans start at $32 per month when billed yearly or $40 per month when billed monthly. Enterprise pricing is custom; contact us to discuss your needs.
What is a message credit?+
One message credit is consumed each time your AI agent generates a reply to a customer. Credits reset at the start of each billing period.
What happens when I run out of credits?+
Your agent keeps working if you enable auto-recharge; otherwise it pauses new AI replies until the next cycle, and you can upgrade or buy a top-up at any time.
Can I change plans later?+
Yes — upgrade or downgrade at any time. Changes are prorated to your current billing period.
Do you offer a free plan?+
Yes. The Free plan is free forever (agents are removed after 14 days of inactivity), and paid plans let you validate results before scaling up.
How is my data handled?+
Your data is isolated per workspace, encrypted in transit and at rest, and never used to train shared models. See our security page for detail.
Do you offer custom pricing?+
Enterprise plans are tailored to your volume, security, and support needs. Contact us and we'll put together a proposal.
What teams say
Illustrative quotes from the kinds of teams Chat Support is built for.
“We pointed it at our help centre on a Friday and it was deflecting real tickets by Monday. The citations are what sold our team — we can see exactly where every answer came from.”
“The handoff is the part I trust most. When it isn't sure, it says so and routes to us instead of guessing. Our customers never get a confidently wrong answer.”
“Setup was genuinely minutes, not a project. We uploaded our docs, dropped in the script, and the agent matched our tone out of the box.”
“Cost per conversation is right there in the dashboard, so we always know the unit economics. That visibility is rare in this category.”
“We pointed it at our help centre on a Friday and it was deflecting real tickets by Monday. The citations are what sold our team — we can see exactly where every answer came from.”
“The handoff is the part I trust most. When it isn't sure, it says so and routes to us instead of guessing. Our customers never get a confidently wrong answer.”
“Setup was genuinely minutes, not a project. We uploaded our docs, dropped in the script, and the agent matched our tone out of the box.”
“Cost per conversation is right there in the dashboard, so we always know the unit economics. That visibility is rare in this category.”
Make customer service your competitive edge
Deliver exceptional AI customer support experiences that set you apart from the competition.
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