RWeb widget
Can I return a tent I've pitched once in the backyard?
Yes. Tents can come back within 30 days if they're clean, dry and packed with every pole and peg.
Returns policyAnswers from your help docs, policies, product pages and FAQs.A person when it isn't sure.
Chat Support is an Australian AI support agent. It replies only from your help docs, policies and product pages, cites the source, and hands uncertain questions to your team.
Kōwhai Outdoor Co.Online, replies from our help docs
Kia ora. Ask us anything about orders, shipping or gear.
Do you ship to New Zealand, and how long does it take?
AI AGENTYes. We ship to New Zealand with tracked delivery, usually 5 to 8 business days after dispatch.
Source: Shipping policy
Source: Shipping policy
Can I return a tent I've used once?
AI AGENTOur Returns policy doesn't say for sure, so I'd rather not guess. I'm bringing in someone from the team.
Mia from your team joined
MIA, KŌWHAI TEAMHi, I'm Mia. Send me your order number and I'll sort out the tent return with you.
Write a message…
Powered by Chat SupportKnowledge sources
The only places the agent may answer from. Edit a page and it syncs again.
- Shipping policy/policies/shippingURLQueued
- Returns policy/policies/returnsURLQueued
- Product pagesShopify catalogueSTOREQueued
- Tent care guide.pdfUploaded fileFILEQueued
Trusted by teams shipping support that customers actually like
Works where your customers are
Install it on your Shopify store, then switch on the channels you already answer. Every one reads from the same sources and hands off to the same team.
Shopify
Website widget
Email
Slack
Telegram
Messenger
Instagram
One setup for all sevenSame sources, same handoff
The questions your customers already ask
Shipping times, returns, sizing, warranty. Each answer names the page it came from, and anything outside your pages goes to a person.
Sample questions from Kōwhai Outdoor Co., a fictional store
MInstagram
Which sleeping bag is warm enough for −5°C?
The Alpine 700 is rated to −7°C comfort. The Trail 400 is rated to 2°C, so it's best kept for summer.
Product page: Alpine 700SWeb widget
Can you match a price I saw at another shop?
Our help pages don't cover price matching, so I've passed this to the team.
Handed to a personTEmail
Do you have gift cards?
Digital gift cards come in any amount from $25 and are emailed within a few minutes of purchase.
Gift cards FAQJMessenger
Do you ship to Tasmania?
Yes, we ship to every Australian state. Tasmania usually takes 4 to 7 business days.
Shipping policyAWeb widget
Is the Ridgeline jacket waterproof or just water resistant?
It's waterproof, with taped seams. The Ridgeline Lite is water resistant only.
Product page: RidgelineNTelegram
What size pack should I get for a three-day hike?
The sizing guide suggests 40 to 50 litres for two or three nights with a tent.
Pack sizing guideEEmail
Can I swap my boots for a bigger size?
Yes. Unworn boots can be exchanged within 30 days, and we cover the return postage for size swaps.
Returns policyLTelegram
How do I start a warranty claim for a broken pole?
Send a photo of the damage and your order number through the warranty form. Poles are covered for two years.
Warranty policyDEmail
Can I change the size on the order I placed an hour ago?
Order changes need someone on the team, so I've sent this to them with your order details.
Handed to a personHSlack
Do you offer click and collect?
Yes, from the Fremantle store. Orders are usually ready the next business day.
Shipping policyPMessenger
How do I re-proof my rain shell?
Wash it with a technical cleaner, then tumble dry on low to reactivate the coating.
Jacket care guideKWeb widget
Does the Ridgeline 2P fit two people and their packs?
It sleeps two, with a vestibule on each side for packs and boots.
Product page: Ridgeline 2PWInstagram
When will my order arrive in Perth?
Metro Perth orders usually arrive 3 to 6 business days after dispatch. Tracking comes by email.
Shipping policyBMessenger
Can I get a discount for a school camp order?
There's no group pricing in our pages, so a person from the team will reply.
Handed to a personCSlack
Can I take a gas canister on a flight?
No. Our stove guide says fuel canisters can't go in checked or carry-on bags.
Stove and fuel guideOne agent, your knowledge, every channel
Point it at what you already publish. It answers on the channels your customers use, and anything it can't answer goes to your team with the context attached.
Your knowledge, and nothing else
Add help docs, policy pages and product pages by file or URL. The agent answers from these and nothing else, and syncs again when a page changes.
Every channel
Set it up once. The same answers reach every inbox.
Handoff inbox
When the agent is unsure, it says so and passes the conversation to a person, with the question and what it found.
Safety rails, built in
The rules that keep a support agent from making things up are on by default: no outside guesses about your prices, stock or policies, and a visible "Talk to a person" in every conversation.
Live on your store in an afternoon
No scripts to write. Add what you know, choose where it answers, and keep a person in the loop. Uncertain questions land in your inbox; add the missing page so it knows next time.
Start free. Upgrade when it's busy.
Five plans, billed monthly.
- Limited access to models
- 50 message credits / month
- 1 member
- 400 KB per AI agent
- Everything in Free, plus
- Access to advanced models
- 500 message credits / month
- 5 AI Actions per AI agent
- Everything in Hobby, plus
- 4,000 message credits / month
- 8 AI Actions per AI agent
- 20 MB per AI agent
- Everything in Standard, plus
- 15,000 message credits / month
- 12 AI Actions per AI agent
- 40 MB per AI agent
Enterprise
Quote
For larger teams with their own needs.
- Everything in Pro, plus
- Higher limits
- Custom roles & permissions
- SSO
Every plan answers only from your sources and hands off to a person.
FAQ
Questions, answered
What it answers from, what it does when it isn't sure, and what it costs. Anything else, ask us.
Talk to usWhat does Chat Support answer from?
Only your own knowledge: the help docs, policy pages and product pages you add by file or URL. It doesn't guess from outside sources, and it syncs again when a page changes.
Every answer names the page it came from, so your customer can check it.
What happens when it isn't sure?
It says so instead of guessing, and hands the conversation to a person from your team, with the question and what it found. "Talk to a person" is visible in every conversation.
Which channels does it answer on?
Your website widget, email, Slack, Telegram, and Meta (Messenger and Instagram). You set it up once, and every channel reads from the same sources and hands off to the same team.
Does it work with Shopify?
Yes. It's built for Shopify stores with recurring pre-sale and policy questions. Install it on your store, then add your product pages, policies and help docs.
How much does it cost? Is there a free plan?
Yes, there's a Free plan. Paid plans are Hobby at $40/mo, Standard at $150/mo and Pro at $500/mo, billed monthly, or about 20% less billed yearly. Enterprise is priced by quote.
Where is Chat Support built?
In Australia. Chat Support is an Australian AI support agent, at chatsupport.com.au.